Shipping policy

1. Shipping Coverage

We currently offer shipping exclusively to addresses within France. For international shipping inquiries, please contact our support team.

2. Processing Time

Orders for ceramic mugs and insulated tumblers are processed within 2-3 business days of payment confirmation. Processing may be extended during peak seasons or public holidays.

3. Delivery Time & Fees

  • Estimated delivery time: 3-7 business days after order dispatch.
  • Shipping fees are calculated at checkout based on your delivery address and order weight. Free shipping is available for orders exceeding [€XX] (adjust threshold as needed).

4. Tracking & Notifications

Once your order is dispatched, a tracking number will be sent to your registered email. You can track your package via our website or the designated courier’s platform.

5. Missing or Damaged Shipments

  • Report missing packages within 10 business days of dispatch.
  • For damaged products, contact us within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement or refund.

6. Contact Information

For shipping-related questions or assistance:
  • Address: 60 Rue des Serruriers, Strasbourg, Grand Est 29351, France
  • Phone: +33 667991287
  • Email: support@tryonhomesales.com