We currently offer shipping exclusively to addresses within France. For international shipping inquiries, please contact our support team.
Orders for ceramic mugs and insulated tumblers are processed within 2-3 business days of payment confirmation. Processing may be extended during peak seasons or public holidays.
- Estimated delivery time: 3-7 business days after order dispatch.
- Shipping fees are calculated at checkout based on your delivery address and order weight. Free shipping is available for orders exceeding [€XX] (adjust threshold as needed).
Once your order is dispatched, a tracking number will be sent to your registered email. You can track your package via our website or the designated courier’s platform.
- Report missing packages within 10 business days of dispatch.
- For damaged products, contact us within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement or refund.
For shipping-related questions or assistance:
- Address: 60 Rue des Serruriers, Strasbourg, Grand Est 29351, France
- Phone: +33 667991287
- Email: support@tryonhomesales.com