Terms of service

1. Acceptance of Terms

By accessing or using tryonhomesales’ services (including purchasing ceramic mugs and insulated tumblers), you agree to comply with these Terms of Service, our Privacy Policy, and all applicable laws. If you do not agree, please refrain from using our services.

2. Products & Orders

  • All ceramic mugs and insulated tumblers are described to the best of our ability, including materials, dimensions, and care instructions. Minor variations may occur due to the handcrafted nature of some ceramic products.
  • Orders are processed within 2-3 business days of payment confirmation. We reserve the right to cancel orders due to stock shortages or errors in product information.

3. Payment & Shipping

  • Payment must be made in full at the time of order via our accepted payment methods.
  • Shipping is available to addresses within France. Delivery times vary by region and are estimated at 3-7 business days after dispatch. Shipping fees are calculated at checkout.

4. Returns & Refunds

  • You may return unused, undamaged products within 14 days of delivery for a full refund or exchange. Return shipping costs are the responsibility of the customer, unless the product is defective.
  • Defective products must be reported within 7 days of delivery. We will provide a replacement or refund, including return shipping costs, upon verification.

5. Contact Information

For inquiries, returns, or support, please contact us at:
  • Address: 60 Rue des Serruriers, Strasbourg, Grand Est 29351, France
  • Phone: +33 667991287
  • Email: support@tryonhomesales.com

6. Changes to Terms

tryonhomesales reserves the right to update these Terms of Service at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.